Amidst the glittering skyscrapers of the Magnificent Mile in Chicago is a gem that is The Ritz Carlton
This 434-room luxury hotel provides a well-deserved retreat from the busy life of the city. There’s a lot
of life changing experiences the moment you enter the Ritz such as the guest rooms with the stunning
view of the lake and the city, the rooftop lounge and bar, state of the art fitness center and the wellness full service spa.
Let us focus on three of them.
The Guest Rooms… A Stunning View of the Lake and The City
The guest rooms with extra-large picture windows overlooking the beautiful lake and the stunning view
of the city is a picture perfect to behold worth remembering in a lifetime. The rooms have luxury
bedding, including double duvets and pillows. They are also provided with thick terry robes and slippers,
and serviced twice daily by housekeeping.
Complimentary newspapers are provided and child proofed rooms are available upon request. Extra
beds for king rooms and suites can be requested at a little extra charge. In room dining service is
available 24-hours a day.
The Club Lounge… Elegance with A Healthy Touch
The Ritz Carlton Club Lounge was officially unveiled in August of 2016. The Club Lounge offer guests an
exclusive and personalized experience and reprieve in the midst of the bustling city. It offers five
different food and beverage options throughout the day- from healthy breakfast choices to hors de
oeuvres, cocktails and evening desserts. Guests will be at awe to find these exclusive offerings in a
sophisticated space featuring walnut hardwood floors complimented by clean, modern walnut cabinetry
highlighted by hints of blue, gold and brown, all which blend with the ambiance of the hotel.
The Luxury Spa … Come and be Treated Like a King and Queen
The Ritz Carlton full service luxury Spa sets the standard for elegance in business and leisure travelers. It
is a milestone that the Ritz has perfected in the art of hospitality a development of an approach to
luxury that has never been duplicated.
The Spa is staffed with world-class expertise that listens to your specific requests and concerns to
provide a level of personalized service that is simply memorable. From the moment you make your
appointment each step of your time with the Spa will be tailored to you-being pampered like a King and
Queen. The Spa’s extensive treatment menu includes massages, body treatments and facials using Ritz
Carlton famous ESPA products.
An example of Spa’s treatment includes Cosmedix, a new line of skin care that has a revolutionary
approach found in its metabolic peels made of clinically correct ingredients and potent actives.
Cosmedix targets the surface layer of the skin to renew, revitalize and brighten your skin.
Another Hidden Gem :The Ritz Carlton Hotel Staff That Makes Everything Possible
The unsung heroes so to speak that makes the Ritz Carlton Chicago a tremendous success in terms of
brand and service are the people behind it, the hotel staff. Without a doubt these dedicated men and
women working so hard with full of passion everyday have made so many guests enliven their spirits
and made a lasting impression of their hotel experience something to always remember in their lifetime.Let’s meet some of them and so you can reach out to them when you make your reservations.
Samia from Food and Beverage is a real gem. She will take your orders diligently, listen to every details
to ensure that accuracy and promptness will be the hallmark of your order. She has been in the service
for more than ten years and the smile on her face has not diminished a bit every time she is with the
guests. No wonder that she has been nominated so many times as employee of the month and surely
won some of them.Karen from Housekeeping Department has been in the service for almost 30 years and surely has made
thousands of guests very happy. Those beautiful and comfortable very neatly looking beds are her
teams’ masterpieces. She ensures that each one of them is like a place in heaven when you lay down
from a long trip or exhausting corporate meetings. She runs the whole housekeeping team, always
anticipating the guests’ needs to enliven their spirits.
Amy from the Finance Department takes care of your financial questions and concerns. She has been
with the hotel for almost 30 years helping guests on their reservations, billings, folios, receipts and
adjustments. She is courteous and very attentive to guests’ financial concerns, and explains diligently
questions from the guest at the front desks, meeting rooms or over the phone. A very knowledgeable
accounting staff Amy is always ready to drop anything that she is doing when the guest call and attend
to their needs.There are so many gems behind the success of the Ritz Carlton Chicago like Jing, the 2016 Employee of
the Year who helps the guests on their local and foreign currency needs.
Anna the Rooms Director is a
very dynamic and energetic manager who is an expert on anticipating the guests’ unexpressed feelings
and desires working indefatigable in order to meet their expectations.When you make your reservations at the hotel, remember these precious “gems” and they will make
your stay a lasting memory for a lifetime.